Terms & Conditions

Terms of Trading
RTC Catering Equipment is a trading name of RTC Technical Ltd.

We are a registered companies for England and Wales Company No: 10770949

Vat No: 271529595

Address - Unit 2, Boxmend Industrial Estate, Parkwood Industrial Estate, Maidstone ME15 9YR

Pricing and Payment
Payments can be made by Visa, MasterCard and Maestro cards. You can also pay by BACS Transfer prior to delivery. All goods must be paid for in full prior to dispatch from our warehouse. Due to fluctuations in exchange rates, we do not accept payment made by credit or debit cards from foreign banks.

If your billing address and delivery address differ, we may need to validate the information provided with our identity verification partner. You may be contacted if additional information is required. This will help to protect both you and us against fraudulent transactions.

All prices and products quoted are subject to alteration or withdrawal without notice. All Prices exclude VAT and standard UK mainland delivery unless otherwise stated. VAT is charged at the point where a transaction or service is completed. Any variation in the VAT rate will be re-calculated at the tax point.

Delivery/Collection
Our Suppliers hold thousands of items in stock for quick delivery, most of which are available for next day delivery. Our delivery timescale for stock items to most UK postcodes is 1-4 working days and once we have agreed the delivery day we can usually offer you a four-hour timeslot and or a pre-call from the driver on the day. If there are any unforeseen delays, we will be in touch by phone or e-mail to keep you informed. Feel free to contact our sales team to discuss availability prior to placing your order.

 

Please Note

  • Delivery is only available to mainland UK.
  • Acceptance of your order and the completion of the contract between you and us will take place when the goods are despatched, unless we have notified you that we do not accept your order or that you have cancelled it.
  • We offer delivery on all products based on clear access to the building.
  • If on arrival there is no one at the property to receive the delivery, we reserve the right to levy an additional charge for redelivery of your order.
  • We can take away your old appliance for a small charge and recycle it for you. All we ask is that it is disconnected all from water, electrical, gas supplies and out of position when we arrive.
  • Deliveries are booked on the condition that there is reasonable access for the safe and prompt delivery of the product. Any special requirements should be notified to us when arranging delivery.
  • Unless otherwise stated the delivery service does not include installation or connection of the product.
  • We endeavour to meet all delivery bookings but cannot be held responsible for situations beyond our control.
  • It is your responsibility to ensure that you have signed for the correct goods and number of items delivered.
  • Please do not fit or use a product that is incorrect or different to that which was ordered. Failure to comply with these guidelines will deem that you have accepted the goods and we may be unable to return or replace them.
  • Any delivery issues will be resolved by our Customer Services team at the point of delivery
  • When purchasing a large appliance such as an Range Cooker please ensure that you have measured the relevant doorways in your property to make sure that the product will fit through when delivered. Failed deliveries will incur an additional delivery charge if you are not present on the agreed delivery date and the actual cost of distribution will be charged to you.

Availability
All items are subject to availability. We can only guarantee availability while stocks last. If the goods ordered are unavailable, we will contact you and give you the option of a suitable alternative. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes beyond our control. Any delivery dates specified are approximate and we cannot take responsibility for any losses, costs, damages, charges or expenses caused by any delay. Please allow enough time for your items to be delivered before you organise installation, as we cannot be held responsible for out of pocket expenses resulting from delays in delivery. You should ensure that all manufacturer guidelines are complied with in the siting and use of the goods.

Damages
Any visible damage should be reported to our customer service department within a reasonable period.
We may request photographic evidence to support your claim.

Faulty Goods
Claims regarding faulty goods will be subject to the terms and conditions of the manufacturer’s warranty but this does not affect your statutory rights. If your product appears not to be functioning correctly, please first check the manufacturer’s instruction book and follow the fault finding guide. If a product has been installed the manufacturer will need to send a service engineer to inspect the appliance to establish the nature of the fault. Please remember if a product is found to be installed incorrectly the manufacturer reserves the right to charge for the service call.

When installing a gas appliance a qualified Gas Safe engineer is required, all appliances will need to be installed by a qualified tradesperson, who will have the proper certification.

Cancellations and Returns
You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods. Your right to return products does not apply to goods made to your specification that have been clearly personalised such as a door change. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. Any business-to-business transaction is excluded from the cancellation and returns terms.

A collection/distribution fee for the cost of returning the goods will apply. The fee will vary based on the size of the appliance.

  • Large side-by-side Combination ovens £149.99
  • Range cookers greater than 60cm width £130
  • Fridge freezers £85
  • dishwashers, standard size 60cm cookers etc. £130
  • Smaller items less than 60cm width £40

Collection of the goods will only take place from the delivery address to which they were delivered.

Alternatively, you can return the items at your own cost within 14 days of such cancellation. Please contact our Customer Services Department prior to returning an item to us. We will make the refund no later than 14 days after the appliance is returned to us.

If you cancel an order after the goods have been despatched, you will be charged the actual cost of distribution and/or the cost of return from the carrier. The cost will be deducted from any refund that is due to you.

An administration charge of £25 will be levied should you wish to change the delivery date once you have received confirmation.

Please note; pricing of any multi buy package may be subject to alteration should one or more items be returned within your statutory 14-day return period.

Please note;

  • We recommend that goods are returned by a recorded method of delivery, as proof of return may be required. They should also be insured in case the goods are damaged during return transit.
  • We may request photographic evidence of the appliance prior to collection.
  • Upon receipt of the returned appliance(s) these will be inspected to ensure they are in perfect condition and are include all relevant accessories, manuals, components and any free gifts.
  • If the appliance has been installed and/or used or can no longer be sold as new an appropriate reduction in the refund due will be applicable.
  • We reserve the right to claim for any damage to the appliance(s) that may have occurred whilst the goods have been in your possession. This does not affect your statutory rights.
  • On conclusion your order will be processed for reimbursement of monies paid less any applicable collection charges & or charges in respect of missing accessories, manuals, components and gifts.

Disclaimer

We will acknowledge your order and confirm availability by e-mail as soon as possible. Acceptance of your order and the completion of the contract between you and us will take place when the goods are despatched, unless we have notified you that we do not accept your order or that you have cancelled it.

Whilst we try our utmost to ensure the accuracy of our site we cannot be held responsible for typographical errors, colour accuracy, image discrepancies or product dimensions. We have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged we will immediately issue a credit to your account equal to the value of the original payment taken. Whilst every effort has been made to ensure that product specifications are correct on our website, due to continual product development through research & design, specifications may change without notice.

Prices and availability are subject to change without notice.

All dates and times given for delivery are given in good faith, we endeavour to meet all agreed schedules with our customers and with our suppliers, however we cannot be held responsible for any loss of time or monies resulting from delayed, missed or incorrect deliveries. We cannot accept liability for any consequential loss of profit or indirect losses.

Security

  • We are aware of the concerns customers have about entering their card details when carrying out a transaction. We have therefore implemented the following measures to ensure that paying via our Website is as safe as possible:
  • All your credit card and personal information is encrypted and held on a secure SSL (Secure Socket Layer) server. This protects data during transit, in particular the credit card information, from being intercepted and misused by hackers.
  • We use 128-bit encryption (this technology scrambles the data relating to your account to ensure that your information cannot be read by anyone else) and constantly update our technologies in line with new security measures.
  • Any information transmitted to us is encrypted (scrambled) whilst it is sent over the Internet. When it reaches us, we then encrypt the content so that only authorised personnel can access it. This makes it very difficult for this data to be intercepted.
  • We ask you to enter the CV2 security number from the back of your credit or debit card, which helps to reduce the risk of Internet fraud being carried out.
  • You should ensure that the technology you are using is also secure.

Price Match Guarantee

Please call us on the number at the top of our website to Price Match a product you have seen elsewhere.

Terms:

  1. The Price Match Guarantee is only available on products that display the Price Match Guarantee mark
  2. Only products ordered for UK mainland delivery qualify for the Price Match Guarantee
  3. The competitor product must be identical to the product offered by Catering Appliance Superstore
  4. The product must be in stock, ready to be shipped and in new condition from the competitor
  5. The competitor must be based in the UK
  6. Our Price Match Guarantee excludes marketplaces such as Amazon or eBay
  7. We cannot price match after the product has been ordered. The price match must be negotiated before the order is placed
  8. We promise to match the price of the product. Any additional services such as delivery costs are excluded from our guarantee
  9. Our Price Match Guarantee is valid for 24 hours
  10. No other special offers, vouchers or promotions can be used alongside a product which is Price Match Guaranteed